SHIPPING POLICY

Thank you for visiting and shopping at https://clotilde.store/, Following are the terms and conditions that constitute our Shipping Policy.

Processing time:

Cut-off Time: 6:00 PM (Eastern Standard Time) (Monday-Friday)

Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 1-3 working days after the order is placed.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping time:

The estimated delivery time is within 7-15 business days (maybe take longer, depending on destination) from the date the order has been shipped. Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.

However, there will be cases that we can’t foresee such as weather conditions or logistical challenges might result in minor delays. Please allow additional shipping days for delivery. If there is a delay in shipping, we will contact you via email.

Shipping cost:

The costs for standard shipping are $6.99 for all orders.

Shipping method:

We partner with the United States Postal Service and other carriers to ensure timely and safe delivery.

Wrong Shipping Address:

Please ensure that our shipping address is accurate. We cannot be responsible for non-delivery due to incorrect address provided by customer. If we need to change your order or delivery address, please contact our customer service as soon as you can. We will do our best to help you, but we cannot ensure that adjustments can be made after the order has been placed.

If an incorrect address is provided and items are returned to us, customers will be responsible for return fees and any reshipment costs.

Damages:

Clotilde store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us:

If you have any inquiries or concerns regarding our Shipping Policy, please do not hesitate to contact our customer support team at: [email protected]